Utility Information for Landlords
City Hall Reception temporarily relocating
Starting Monday, November 28, City Hall Reception is temporarily relocating to the City’s Planning and Engineering office at 414 King Street due to scheduled renovation work. Visitors can continue to make in-person payments, transit pass purchases and do in-person inquiries at the temporary location Monday through Friday, 8:30 a.m. to 4:30 p.m.
Tenant utility accounts
To have your tenants set up a utility account in their name, the following is required:
- Copy of signed lease or rental agreement
- Complete Residential Rental Application for Utility Account , one for each individual on the lease over age 18
- Complete Consent to Release Form – signed by tenant and landlord, one for each individual on the lease over age 18
- $200.00 deposit per account payable by VISA, MasterCard over the phone or cash dropped off in a sealed envelope in the secured drop box near the front entrance of City Hall. Deposits will be refunded or applied to any outstanding charges when you close your account.
Requests for information
If you are purchasing a revenue property, The City of Spruce Grove cannot give you information about the utilities accounts of tenants who are already living in the property. We can only share information with an owner who has signed a Consent to Release Utilities Information form with their tenant.
When a signed consent form is on file with the City of Spruce Grove, property owners may submit a Request for Utility Account Information form about the tenant’s account balance, account activity for the past 90 days, prior disconnections, whether a request to close the account has been received and whether a final utilities bill has been issued.
Only information directly related to the utilities account will be shared with the property owner. We cannot release a tenant’s forwarding address or any other personal information that is protected by the Freedom of Information and Protection of Privacy Act.
Late payments or disconnections
Please review the information about outstanding accounts.
In tenancy situations, a separate bill for the stormwater utility will be generated and sent to the property owner. You will receive a separate bill for each individual property you own if the properties are located throughout the city and are not connected, or you own four or less properties. Property owners with five or more properties that are linked to the same property assessment (i.e., a townhouse complex or several units within the same complex) will receive one bill for each property grouping.