Making a Complaint

Non-emergency line: 780-962-7586 (bylaw complaints, parking complaints, driving complaints, etc.). 

Online: Non-emergency complaint portal

General Inquiry Line: 780-962-7586 (ticket inquiries, bylaw inquiries, general information, etc.).

You can call 780-962-7586 and leave a message with Dispatch Services who will call you to collect details of your complaint and relay that to Enforcement Services Officers. 

An Officer will begin an investigation into your complaint and provide action as warranted, once it has been determined if there has, or has not, been a breach of legislation. Actions taken may include: notice for remedial measures (i.e., clean-up or removal of garbage at an unsightly property), verbal warning (to educate and mitigate the violator from continuing the breach of legislation) and/ or charges laid if the Peace Officer decides the situation requires punitive measure.

There may be times when you will be asked to provide a sworn statement to the Officer, as well as attending court. The Freedom of Information and Protection of Privacy Act (FOIP) governs the collecting and dissemination of all personal information. If you are required to attend court in regards to your complaint, your name may be provided to the defendant.

Complaints are handled both by priority and by the order in which they were received, to help ensure prompt attention for all residents of Spruce Grove. Please ensure all submitted information is correct and complete, especially the location or address of the reported complaint.