CityView Help

This page contains step-by-step instructions and videos to help you use the CityView portal. To get started, choose a topic under the "How to" menu.

Register as a resident

If the video does not play, press the triangle button.

Before you start

Choose one email for your account. Make sure you monitor that email. The City will not send notifications or correspondence to more than one email address.

Steps

  1. Visit the CityView registration page.
  2. Enter one email address and a password.
  3. Add your contact information.
  4. When asked to link your account to a business licence, select No.
  5. You will receive an email from CityView at the email address you provided. Click the link in the email. It takes you to CityView for activation.
  6. Enter your email address and password, and then click Activate. Your account is now active and ready to use.

Register as a business

If the video does not play, press the triangle button.

Before you start

  • Have your business licence number ready.
  • Choose one email for your company. CityView can only use one email for a company. Make sure you have someone monitor that email and arrange for distribution within your company. The City of Spruce Grove will not send notifications or correspondence to more than one email address in a company.

How to register as a business in CityView

  1. Go to the registration page
  2. Enter an email address and password.
  3. When asked to link your account to a business licence, select Yes.
  4. Enter your business licence number.
  5. You will receive an email from CityView at the email address you provided. Click the link in the email. It takes you to CityView for activation.
  6. Enter your email address and password, and then click Activate. Your account is now active and ready to use.

Submit an application

To submit an application, follow the step-by-step instructions on the permits, licences and inspections page.

If the video does not play, press the triangle button.

 

Apply for electrical, gas and plumbing permits

Electrical, gas and plumbing permits are in the Construction and Lot Grading category.

  • Sign in to your CityView  account.
  • Under the Construction and Lot Grading heading, click on Create a New Application.
  • In the dropdown for Choose the application type, choose which permit you need:
    • EPG - Electrical
    • EPG - Gas
    • EPG - Plumbing
  • Note that you will need to create a separate application for each permit you need.

Apply for a residential construction permit application

This video walkthrough will show you how to complete residential construction permit application through the CityView portal.

If the video does not play, press the triangle button.

Submit a revision

You can submit a document revision if you have an incomplete application in CityView Portal.

  • Log into CityView Portal
  • Click on My Items
  • Click on Expand All
  • Go to permit that says incomplete in status
  • Click on Upload Submittals button. A page will open for that permit called Permit Application Submittals. It will have the permit number and address at the top.
  • Go to document that needs to be changed. You will be able to tell by the status.
  • Click on New Version 
  • Click on Upload Documents at the bottom of the screen.

Pay fees

Option 1

  1. Submit your application in CityView.
  2. You will receive an email telling you when an application is complete. Click the link in the email that takes you to the permit application status page.
  3. The page will show you a summary of the applications that require payment. (Note that you will have to sign in to access details and pay.)
  4. Click Add Fees to My Cart button. You may do this for multiple permits.
  5. Go to cart and finalize payment.

Option 2

  1. Sign in to CityView.
  2. Click on My Items.
  3. Look for permits with the status Waiting for Fee Payment.
  4. Click Add Fees to My Cart button. You may do this for multiple permits.
  5. Go to cart and finalize payment.

Check the status of your application

If the video does not play, press the triangle button.

Check the status

  • Sign in to your CityView account.
  • Click on My Items.
  • Find your application in the list under My Items.
  • Check under the Status column to find the status of your project.

For Construction and Lot Grading:

Status message Explanation
Cancelled Application has been cancelled
Letter issued to applicant
Closed Occupancy Certificate has been issued
Expired Application has expired, or been closed non-compliant
Letter issued to applicant
In Plan Check Application is under review
Incomplete Submittals Applicant needs to provide additional information or documents
Invalid Licence Applicant needs to acquire valid business licence
Pending Intake with administrative staff
Permit(s) Issued Permit has been issued
Ready for Issuance Applicant needs to pay fees and permit is ready to be issued
Returned for Corrections Initial review is complete, but applicant needs to make revisions and resubmit
Stop Work A Stop Work Order has been issued
Void Application created in error
Waiting for Fee Payment Applicant needs to pay fees

Find my permits

  • Sign into your account in CityView.
  • Click on the My Items link.
  • To see all your permits, click the Expand All link.

Book an inspection

  1. Sign into CityView.
  2. Select My Items from the menu.
  3. Click on the Construction and Lot Grading section to expand it.
  4. Look for permits that have an Issued status.
  5. Click the Request Inspection button next to the issued permits.
  6. Select the inspections you wish to book.
  7. Select a day for your inspection for building and trades permits.
    • Important: Add a site contact and phone number in the Notes section.
    • Note that this is only a request, not a confirmed booking.
  8. You will be contacted by email to confirm the inspection time (building and trades).

Contact Planning and Engineering

If you require additional help, visit the CityView work station at the Planning and Development office at 414 King Street during regular business hours.

You can also contact Planning and Engineering.