SeeClickFix
Use the City’s online reporting tool SeeClickFix to report some of the most common non-emergency issues, such as missed waste collection, potholes, sidewalk issues, and litter. You can also use SeeClickFix to review existing problems that have previously been reported through the City’s website or the downloadable mobile app. Please be advised that issues regarding streetlights, utility boxes, and the railway should be reported to the appropriate service provider.
Using SeeClickFix
You can report an issue using the online portal below by following these steps:
- Click “New Request” either below or in the app
- Type the address of the issue or drag the marker to the location and click “Confirm Location”
- Select a Reporting Category. Not sure which one to choose?
- Add an image to the complaint to help staff better understand how to address the issue. If no image is available, click “No Photo”
- Describe the issue and answer the questions on the page – the more information you can provide, the better. Once completed, click “Confirm Details”
- Choose if you’d like to submit your request publicly or anonymously and click “Next”
- Register for an account or sign in. This helps us track requests and ensures you will be notified as your issue moves through the system from received to resolved. Even when signed in, requests can be made anonymously.
- Once you have submitted a request, you will receive an email acknowledging your reported issue. Please note that while you can submit an issue 24/7, we respond to service requests within two business days. If your report comes in on a holiday, weekend, or after-hours, it will be read on the next business day. You can continue to check on the status of the issue online and can expect an email once the issue has been resolved.
- Debris on roadway: objects on road are obscuring traffic, like garbage, car parts, trees, etc. - roadkill
- Dog parks: waste cleanup, overflowing trash cans, empty poop bag dispensers
- Drainage: clogged drains, etc. flooded streets, strong smells
- Graffiti: graffiti-related issues on public buildings
- Parks, trails and open spaces: for issues related to blocked pathways, overflowing trashcans, weeds, overgrowth, issues with playgrounds or sports fields, etc.
- Potholes: for potholes on roads
- Sewer: for issues related to clogged or overflowing sewers, strong smells, damaged caps, etc. If you need to report an emergency sewer back-up, please call 780-962-7584 weekdays between 8:30-4:30 or 780-441-6266 after hours
- Sidewalks: damaged or cracked sidewalks
- Snow/Ice removal: inquiries about the snow and ice removal program
- Stormwater management ponds: strong smells, vegetation overgrowth, pest or wildlife concerns
- Street signs: damaged, missing, or vandalized street signs
- Traffic lights or xwalk signals - damaged/faulty: traffic lights or crosswalk signals that are operating with improper timing. If you see traffic lights that are completely out, please request a streetlight repair versus submitting it in SeeClickFix.
- Waste – Damaged Carts: for cracked, damaged, or vandalized black or green waste carts
- Waste – Missed Collection: for missed black carts, green waste carts, or recycling bag pickup
- Water leak, quality, pressure: broken water main, water testing, damaged fire hydrant
- Water shut-off (CC) valve: need to lower, raise or replace the CC valve, shut off water to your house.
For technical support with the SeeClickFix platform (web or mobile), please contact technical support.
If the issue you need to report is not found in SeeClickFix, please refer to the "Reporting Other Issues" section below.
- Map Legend:
- Open
- Acknowledged
- Closed
Please note: While issues can be reported 24/7, SeeClickFix is not monitored 24/7 so for emergencies, call 911 or view the list of alternate emergency numbers.
SeeClickFix moderates all requests and reserves the right to edit or remove content violating terms of use .
Reporting other issues
The Alberta RCMP has a province-wide online crime reporting tool that provides residents in Spruce Grove, along with other Albertans, the ability to report some property crimes in a convenient and accessible way.
Contact Enforcement Services to register a complaint on issues related to municipal bylaws, traffic safety, and animal control.
Request a streetlight repair via FortisAlberta's Streetlight Repair Map . Watch the online video tutorial to learn how to use the map.
The utility box is the grey or green metallic stand-alone structure that is often found in residential areas, and maintains cable, telephone or power service. The company to call about problems can be found on the box itself. It could be one of either:
Did you know that railway tracks and crossing in Spruce Grove are the responsibility of CN? If you have questions, comments or concerns about a railway, please contact CN's Public Inquiry Line .
For emergency situations, or if you happen to witness any unlawful activity, crossing signal malfunctions or other safety concerns, please contact the CN Police .
Can't find the issue you want to report?
If the issue you are reporting is not found in SeeClickFix or in the categories above, please contact the appropriate department to report it.
