The Canadian Union of Postal Workers (CUPW) launched a national strike on Thursday, September 25, which will impact the delivery of utility bills and other City correspondence by mail.

Below are options to ensure you can access and pay your bills during any type of mail disruption:

Utility bills

Utility bills are mailed and due monthly and can be accessed through an Online Services account.

If you do not currently have an Online Services account, you can easily register for one online. You can also call 780-962-7597 to inquire about your utility bill balance or stop by City Hall at 315 Jespersen Avenue during business hours (weekdays, 8:30 a.m. to 4:30 p.m.) to get a copy of your bill.

When postal service is disrupted, please refrain from sending payments through mail. Instead, use another easy way to pay utility bills:

• Pre-authorized monthly payments: Pre-authorized payments can be set up through your Online Services account.
• Through online banking: Visit your financial institution in person, or follow these steps to register your account for online payments:
• Visit your banking website or app
• Locate the option to add a payee for online payments
• Search the words “Spruce Grove”, which has been shown to return the most consistent result
• Select “Spruce Grove – Utilities”
• Enter your 8-digit UTILITY ACCOUNT NUMBER found at the bottom right of your bill. Do not include decimals.
• In person: Cheques or money orders can be brought to City Hall during business hours (Mon-Fri, 8:30 a.m. – 4:30 p.m.) or placed in the secure drop box located next to the main doors on the southeast side of City Hall.
• In person: Payments can be made at City Hall during business hours (weekdays 8:30 a.m. – 4:30 p.m.) via cheque, cash, money order, debit or credit card.
• Drop box: Cheques and money orders with remittance slips and your tax roll number clearly labelled can be placed in the secure drop box located at City Hall next to the southeast doors. Please do not deposit cash in the drop box.

Please keep in mind that failure to receive a utility bill does not affect your responsibility to pay the bill by the due date. If payment is not received on time, penalties will be charged on the outstanding balance.

Vendors

If you are a vendor that is expecting payment from the City, please contact Accounts Payable at apayables@sprucegrove.org and provide your EFT information to receive payment.