Snow Heroes

Not all heroes wear capes. Some carry shovels!

Snow Heroes is a community-driven initiative designed to support residents who need a hand keeping their sidewalk and parking pad safe and clear of snow and ice. Residents register to receive a yard sign indicating they are participating in Snow Heroes. They can also choose to have their address added to the online map on this page. Volunteer shovelers (Snow Heroes) then use the map and yard signs to identify locations where help is needed.

It’s all about neighbours helping neighbours

Snow Heroes empowers our community to be a good neighbour; to help and support one another by connecting people who need assistance with those who are willing and able to help. The City facilitates the program by accepting registrations, maintaining this webpage, and providing signage to those who need assistance, but participation is entirely community driven. The City does not match participants with volunteers and registering for the Snow Heroes program does not guarantee that someone will shovel your sidewalk. Property owners are still responsible for meeting all property owner responsibilities related to snow removal as set out in the Traffic Bylaw (see section 8.4 on page 25).

Snow Heroes is for:

Residents who are unable to shovel snow due to disability or mobility limitations.
Seniors who find snow removal difficult or unsafe.
People recovering from surgery or injury that prevents them from shoveling.
Residents who are comfortable participating in a community-driven program where assistance is voluntary and not guaranteed.

Snow Heroes is NOT for:

People who can shovel but prefer not to.
Residents who need snow clearing services while they are away at work or on vacation.
Owners of commercial properties, rental properties, or businesses.
Residents expecting the City to match, schedule, or assign volunteers on their behalf.

Need help with snow removal? Sign up here.

Fill out the contact form below or call Community Social Development at 780-962-7618.

First Name *

Last Name *

How do you prefer to be contacted? *

Email
Phone
Both Email and Phone

The personal information you provide as part of the Snow Hero Project is collected under section 4 (c) Protection of Privacy Act (POPA) for project administration purposes. No personal information will be shared publicly without your expressed written consent and your information will be managed in accordance with the Act. If you have any questions about the collection, use and disclosure of this information, please contact the Access and Privacy Office at: ATIA@sprucegrove.org

Frequently asked questions (FAQ)

What is Snow Heroes?

Snow Heroes is a community-driven snow removal initiative that helps residents who are unable to shovel snow from their sidewalks or property by letting neighbours know where help is needed.

Who can register for the Snow Heroes program?

Property owners or tenants who are unable to clear snow themselves can register by filling out the online contact form or calling Community Social Development at 780-962-7618.

Do I need to register as a Snow Hero?

No, Snow Heroes do not need to register to shovel snow. The program is voluntary and shoveling is done at the discretion of the participant. Only those who need assistance with snow removal must register to receive a yard sign and have their address added to the map.

What does the Snow Heroes sign mean?

The sign lets neighbours know residents at that property may need assistance with snow removal. It is an invitation for Snow Heroes to help when they are able. Signs are numbered and provided by the City to registered participants.

Does registration in the program guarantee that someone will shovel my snow?

No. Snow Heroes is a volunteer-based, community-driven program. Signing up does not guarantee snow removal, and assistance depends on Snow Hero availability.

Am I still responsible for clearing snow if I am registered for the program but my sidewalk is not shoveled?

Yes. Property owners are still responsible for meeting all snow clearing requirements under Spruce Grove’s Traffic Bylaw, including clearing sidewalks and parking pads within 48 hours of a snowfall.

Seniors in need of financial assistance for private snow removal may apply for Special Needs Assistance for Seniors. Help in applying for this program is available through Bridging Connections. Call Community Social Development at 780-962-7618 to enquire.

How do Snow Heroes find people who need help?

Community members wanting to help can look for Snow Heroes signs on properties or use the map on this page to find locations where help is needed.

Does the City match volunteers with residents?

No. The City does not match volunteers with residents, manage, or schedule snow removal. The program is entirely community driven.

Do I need to sign anything to participate as someone in need of help?

Yes. During registration, applicants will be required to sign a waiver acknowledging the responsibilities and risks associated with participating in the program.

How can Snow Heroes volunteers shovel safely?

Tackle small sections at a time and take regular breaks
Wear boots with good grip
Dress in layers
Stretch and warm up before shoveling
Bend at the knees and avoid twisting
If you feel any pain or discomfort while shoveling, stop immediately.