Paying Your Utility Bill
Utility accounts are billed at the beginning of every month and are due upon receipt. You can pay your utility bill in one of the following ways.
Our convenient monthly automatic payment plan is an easy and effective way of ensuring your utility bill payment is never late. You will continue to receive a monthly bill that will include the statement "DO NOT PAY you are on a pre-authorized payment plan". The total amount due will be withdrawn from your bank account on the first day of the month after the bill is issued.
Customers whose accounts are not in arrears can apply for this option by completing a utilities preauthorization form, and attaching a void cheque or a direct debit form from your financial institution.
Make your cheque or money order payable to "The City of Spruce Grove" and mail it to:
315 Jespersen Avenue
Spruce Grove, Alberta T7X 3E8
Pay in person at City Hall, Monday to Friday between 8:30 a.m. and 4:30 p.m. Your payment may also be deposited in the mail slot beside the main doors on the southeast side of City Hall (do not deposit cash).
We accept debit, cash, cheque or money order (payable to "The City of Spruce Grove"). Credit cards are not accepted for utilities payments.
Always include the remittance stub with your payment and record your account number on your cheque or money order to ensure that it is credited to the correct utility account.
Most financial institutions in Canada accept utility bill payments over the counter and through their bank machines. To avoid late payments and the associated fees, allow at least three to five business days for your bank to process your payment before the penalty date.
You may also use your financial institution’s telephone or internet banking services. Be sure to enter your current utility account number when using this method to ensure your payment is applied to the correct utility account.
Paying your City of Spruce Grove bills through your bank’s online service is quick and convenient. It's important to register your account numbers correctly so your payment is applied to the correct account. Follow the instructions below to register your accounts for online payments. To avoid late payments and the associated fees, allow at least three to five business days for your bank to process your payment before the penalty date.
On your bank’s website:
- Locate the option that allows you to add or delete a payee for online payments.
- To select a City of Spruce Grove account, search only the words ‘Spruce Grove’. This combination has been shown to return the most consistent and accurate result.
- Select “Spruce Grove – Utilities.”
- Enter your 8-digit UTILITY ACCOUNT NUMBER found at the bottom right of your bill. (Some banks require you to include the decimal in the account number while others do not.)
Please call us at 780-962-7597 or email us for assistance.