Face coverings FAQs for businesses

COVID-19 guidelines and restrictions are constantly evolving as we move through this pandemic. The City of Spruce Grove will update this page regularly to provide businesses the most up-to-date information.

What do I need to know as a business?

As of Nov. 24, 2020, it is provincially mandated that anyone in an indoor workspace wear a mask, except when working alone in an office or cubicle. This regulation applies to all customers of businesses, as well as employees. Where there are interactions with the public, and in almost all instances in an indoor workplace, masks are mandated.

Prior to the provincial mandate, the City of Spruce Grove implemented its Temporary Mandatory Face Covering Bylaw. This bylaw is still in effect, but is outranked by the provincial restriction. Therefore, the provincial restriction should be taken as the ultimate truth.                       

All of us in the community need to work together to comply with the current regulations. Businesses are empowered to enforce these regulations within their space.

Are businesses allowed to request that customers put a mask on?

Yes, they are allowed to request that they put a mask on.

Are they allowed to deny them service?

The business has a right to deny them service, the customer is placing other patrons and staff at risk.

Are they allowed/expected to ask them to leave?

Yes it is permitted and expected that the business asks the patron to leave, as they are placing their staff and other patrons at risk.

Are they allowed to ask why they are not wearing a mask?

Current exemptions for mask-wearing include:

  • A child under two years of age
  • Someone who is unable to place, use, or remove a face mask without assistance
  • Someone who is unable to wear a face mask due to a mental or physical concern or limitation

If a customer or client enters your business without a mask, the best option would be to ask them to wear a mask. If they say they are exempt, then the business must accept this exemption. If they say they forgot a mask, or any other statement, the business can ask them to leave.

What guidance can the City provide to businesses?

The businesses have an obligation to ensure the safety of their staff and their patrons, by supporting efforts to ensure people are wearing masks. It is not expected for any business to engage in any confrontation with the public. If they are having issues with a client who ignores their requests, refuses to wear a mask, or refuses to leave the business, they are to call Law Enforcement Services. Both RCMP and Peace Officers are empowered to enforce provincial restrictions.

Where can I get more information?