Residential Street Snow Removal FAQs


What is residential street snow removal?

Residential street snow removal is when snow is removed from streets within subdivisions. It is handled separately from snow routes and typically takes place once snow accumulates to a minimum of 22 centimetres and other higher priority roads have been cleared to an acceptable condition.

How will I know if residential street snow removal is active?Residential Street Snow Removal sign thumbnail image

When residential street snow removal is active, orange signs indicating the day that snow removal operations will start will be posted at the entrance to subdivisions. These signs are posted a minimum of 72 hours before snow removal operations are scheduled to begin to provide residents with advance notice to remove their vehicles from residential streets. Information will also be posted on the City's website and social media accounts during regular business hours.

What do I need to do when residential street snow removal is active?

Residents must remove their vehicles from residential streets before snow removal operations are scheduled to begin. Vehicles that are not removed will be towed.

Can I park on residential streets when residential street snow removal is active?

No. On-street residential parking is not permitted from the date snow removal operations are scheduled to begin until snow removal is complete. Vehicles that are not removed will be towed. When residential street snow removal is complete, the orange signs will be removed and on-street parking will again be permitted.

What is the difference between a residential street and a snow route?

Residential street snow removal is when snow is removed from all the streets within a subdivision. A snow route is a main, high-traffic road typically located within a subdivision. Snow routes are a higher priority than residential streets and are typically cleared when snow accumulates to a minimum of five centimetres. Residential street snow removal doesn't occur until snow accumulates to a minimum of 22 centimetres.

How can I check the progress of residential street snow removal?

When residential street snow removal is active, progress is updated on a daily basis (Monday to Friday) on the City's website.

Do all residential streets get cleared at the same time?

No. Residential street snow removal is a major undertaking that typically takes several days or even weeks to complete. Each year the rotation for residential street snow removal changes PDF, with the subdivision at the top of the list one year, moving to the bottom of the list the next year.

I live in a new subdivision. Will the City remove snow from my street?

Not necessarily. If you live in a new subdivision, the developer is responsible for snow removal until such time that the City has accepted the roads and utilities from the developer.

I live on a cul-de-sac in a residential area and a pile of snow was left after the road was cleared. Will this snow be removed?

In certain locations where there is limited space for storing snow within the roadway right-of-way, snow may temporarily be piled in the middle of a cul-de-sac bulb or within a parking lane to be hauled away at a later date. The timing of the snow removal will depend on available resources and ongoing weather conditions.

A grader left a windrow in front of my driveway that is restricting my access. Will it be removed?

Yes. As a grader moves down a street, it is followed by a skid steer loader that will clear driveways by removing sections of the windrow that were created by the grader. There can be a gap between when the grader passes by and when the skid steer loader catches up, but the intent is to remove windrows from the front of private driveways as soon as possible.

Why has snow that was removed from the road been placed on the front or sides of my property?

This part of your property is technically a roadway right-of-way, which is publicly owned and designed to provide space for items such as public sidewalks, utilities, fire hydrants, City trees, road signs and snow storage. The depth of the right-of-way typically ranges from two to five metres from the curb and the City uses this space to store snow that has been removed from the road. Snow will not be piled on a public sidewalk.

I have a private sidewalk leading to the curb adjacent my property and the grader has piled snow on it. Will this snow be removed?

The snow will not be removed. As outlined in the City's Snow and Ice Control Policy PDF , "the opening of windrows at private sidewalks is the responsibility of the property owner."

Does the City put sand or salt on the roads?

Yes. The City uses a salt/sand mix (ratio dependent on conditions) on the roads.