Utilities


If you are moving to Spruce Grove you need to set up a utilities account to pay for water services and solid waste collection. If you are already a resident, and are moving to another location within the city, you need to close your current account and open a new one.

For homeowners

Homeowners can apply online for utilities or come to City Hall to set up your account.

If you are moving from one property to another in Spruce Grove, you will also have to close your current utilities account. This can be done online or in person at City Hall.

Please note: Utility account numbers do not transfer from one address to another. A new utility account number will be provided to you on your first utility bill at the new location. Please be sure to update this information with your bank if you pay for your utilities through online or telephone banking.

For renters (tenants)

Renters (tenants) must complete a paper application form and consent form. For instructions, read utilities information for tenants and landlords.

If you are moving from one property to another in Spruce Grove, you will also have to close your current utilities account. This can be done online or in person at City Hall.

Please note: Utility account numbers do not transfer from one address to another. A new utility account number will be provided to you on your first utility bill at the new location. Please be sure to update this information with your bank if you pay for your utilities through online or telephone banking.

For assistance, please call 780-962-7597, e-mail us Email or come to City Hall to set up your account.

Payments and billing

There are several ways to pay your bill.

Utility accounts are billed every month and are due upon receipt. The billing is based on actual water consumption as indicated by your water meter, which is read by a city employee every month. If our meter-reader is unable to obtain a current meter reading your consumption will be estimated based on previous months’ consumption.

Visit the Utilities Consumer Advocate website External to compare electricity and gas prices External in your area, view historical rates External, or get help resolving utility related issues External.

Water and sewer rates

The City of Spruce Grove bills its customers $5.268 per m3 (220 gallons) of water consumed. The amount of water consumed by your household may change during each billing cycle, and usually differs from one household to another.

Fees and Charges Bylaw PDF

Solid waste rates

Solid waste (garbage, recycling and organics) collection is billed monthly for each residential dwelling unit. Residents now have the choice between a regular or small sized black waste cart, rates are as follows:

  • Dwellings with a regular sized (240 litre) black waste cart are billed $28.50/month
  • Dwellings with a small (120 litre) black waste cart are billed $25.25/month.

Interested in switching to a small black waste cart? Call 780-962-7634 ext. 194 or send an emailEmail. For details about waste collection, visit Garbage and Recycling.

If you have a problem with waste collection, call 780-962-7584 or report a problem.

Closing your account

The City requires notice of at least three business days to close your account. You can complete a Move Out Request online, call us at 780-962-7597 or come to City Hall. We require a date for a final meter reading as well as a forwarding address to send your final bill and refund your deposit, if applicable.