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Community Recreation Non-Profit Resource Directory

Customer Service

Who are your customers?  Depending on the programs and services you offer your customers are typically the membership. Whether they pay for a service or it is provided free, these individuals are still the reason you exist.  They deserve exceptional customer service every time. Those are the external customers.

But don’t forget about the internal customers; your fellow executive, Board members, committees and possibly staff.  They deserve the same respect and positive treatment afforded the external customers.

About Money
http://nonprofit.about.com/od/fundraising/a/Nonprofits-Need-Customer-Relationship-Management-Too.htm External

http://nonprofit.about.com/od/nonprofitbranding/a/How-To-Make-Customer-Service-Part-Of-Your-Nonprofits-Culture.htm External

http://marketing.about.com/od/relationshipmarketing/a/crmtopten.htm External

Customer Service Zone
http://customerservicezone.com/db/Customer_Service_By_Sector_Or_Industry/Not_For_Profit_-_Charities/ External

Classy
http://www.classy.org/blog/why-customer-service-really-matters-to-nonprofit-organizations/ External

QGive – Abby Jarvis
http://www.qgiv.com/blog/customer-service-important-nonprofits/ External

Peer Giving Ideas
http://ideas.peergiving.com/community-managers/customer-service-nonprofits/ External

Resources for Entrepreneurs
http://www.gaebler.com/Customer-Service-in-Non-Profit-Organizations.htm External