Be prepared in the case of a potential Canada Post service disruption

Be prepared in the case of a potential Canada Post service disruption

City working to ensure business continues for residents

With the potential for a strike or lockout by Canada Post in July, the City of Spruce Grove is taking steps to ensure business continues for residents. The City is also asking residents to be prepared and make appropriate arrangements if necessary. In general, residents are asked to refrain from sending anything to the City by mail until the Canada Post labour negotiations have been resolved. Residents can drop off correspondence or payments directly at City Hall or use a courier service.

If a Canada Post service disruption occurs, the following areas will be impacted:

Property taxes and utility bills/payments

Property taxes

All property taxes are due by Thursday, June 30. If you have recently mailed your payment and there is a delay receiving it due to a postal service disruption, the payment will be processed as if received on the date of postmark on the envelope. A postmark is a date stamp applied by Canada Post; contact Canada Post for more information on this process.

Utility bills

Utility bills for water, sewer and waste collection were mailed early to reach customers before a potential postal service disruption. If you are unsure if you have received your most recent utility bill, you can have one reprinted at City Hall.

Online Services and utility e-billing

Residents are encouraged to sign up for an Online Services account where they can see all their City of Spruce Grove accounts that are registered in their name and go paperless with their monthly utility bills by signing up for the City's e-bill notification service. This service will send you an e-mail notification when your utility bill is ready to view online.

Please note: With the potential for a postal service disruption, passwords for new Online Services accounts will not be mailed. Call 780-962-7597 to have an account set up immediately over the phone or e-mail Email.

Family and Community Support Services

Any applications for benefits that are supported through the City's FCSS office that require postal service will be sent via courier once a week.

Building and development permits

Any applications for new permits will need to be dropped off at or sent via courier to the City's Planning and Development office, located at 414 King St.

Applicants will also need to pick up decisions for permits or send a courier service. Applicants will be contacted by phone to let them know when permits are issued.

Business licences

Applications for new business licences can be dropped off at the City's Planning and Development office, located at 414 King St., or submitted by email Email.

Recreation Services

Any registrations for the upcoming Tri-Regional Information and Registration Night or applications for upcoming workshops that are delayed due to a postal strike would be accepted once received. Residents are encouraged to use the City's online registration system External to sign up for programs. Residents who have submitted program registration through the mail are welcome to resubmit online.