FAQs

Why is the bus not on time?

Although every effort is made to ensure that buses adhere to the schedule, several circumstances may cause a bus to be late. Delays may be a result of: weather such as severe snow, rain or fog causing reduced highway speeds; construction such as the new arena construction and LRT expansion impacting traffic in downtown Edmonton; operational breakdowns and other unexpected traffic delays. Information on late buses can be obtained by contacting ETS at 311 or 780-442-5311 (outside Edmonton), or on the ETS Facebook External page.

 

Where can I purchase bus passes?

Spruce Grove transit fare products can be purchased at several locations.

 

Are bus tickets available?

Bus tickets are available in booklets of 10. Each ticket is valid for one trip in or out of Edmonton.

 

How is the Spruce Grove service operated?

The City of Spruce Grove’s commuter transit service is operated through an annual contract agreement with the City of Edmonton and Edmonton Transit Service (ETS). While the City of Spruce Grove determines the route and placement of stops, ETS is contracted to provide service between Spruce Grove and Edmonton through Route 560 and Route 562. Fare revenue goes to the City of Spruce Grove which is used to help fund the service. Currently route fares cover about 40 per cent of the cost with the remainder funded by property taxes received by the City of Spruce Grove. While the buses the City uses have the same ‘look’ as ETS’s regular buses, they are a separate entity from ETS’s other routes.

 

Who does this service target?

The service is targeted at people who commute into Edmonton during a peak hour (morning / late afternoon) Monday to Friday schedule for work or school. As the service is offered on a different fare schedule and bus pass system than the local ETS service, the ideal user commutes to somewhere along Route 560 or Route 562 (i.e. no additional ETS connections required).

 

How many riders use this service?

Use of Spruce Grove’s commuter transit service grew steadily in its early years and has since levelled off to around 90,000 riders per year. Data from peak months in 2015 shows monthly bus pass sales around 275 riders in each direction every day.

 

What are the environmental benefits of the transit service?

Route 560 has eliminated approximately 275,000 personal vehicle trips between Spruce Grove and Edmonton since it started in 2006. The reduction in carbon dioxide, a greenhouse gas emitted by vehicles, is estimated at close to 1,500 tonnes. Other benefits include reduced air pollution, congestion, and wear and tear on infrastructure.

 

Why does my bus pass not work within Edmonton on the regular ETS system?

The City of Spruce Grove contracts Edmonton Transit Service (ETS) to provide service between Edmonton and Spruce Grove on Route 560 and Route 562. These routes are considered two inter-municipal bus routes operated by ETS. The City of Fort Saskatchewan and Canadian Forces Base Edmonton also operate their service in a similar way.  

These inter-municipal routes, which use ETS buses, are a separate entity from the regular service offered within the City of Edmonton. Fare revenue goes to the City of Spruce Grove, which is then used to help fund the service. Access on ETS’s other routes requires the appropriate fare to be paid directly to ETS.

In September 2014 the City of Spruce Grove launched the integrated bus pass. For $165/month (a savings of $54 if purchased separately), the integrated pass includes both the Spruce Grove Commuter Pass and an adult Edmonton Transit System Pass. Note: The integrated Pass is only available for Spruce Grove Residents – Proof of address is required.

 

Why is there no service to Stony Plain or more local service?

Resources for transit service are limited and the high cost of transit makes expansion a challenge. Commuter service into Edmonton was deemed as the most feasible option to start the service. This service was designed to provide limited peak hour local service as well. The City's multi-year transit review project is looking at how to improve the system in the future, with local service to be considered as part of future phase.

Part of the City’s long-term goal for transit service is expanding local service and we are exploring the options regional service with Stony Plain, Parkland Village and Acheson. The City is currently engaged with other municipalities in the Capital Region to create an integrated regional transit network which better meets the needs of transit users as part of the Capital Region Growth Plan External.

 

Why is there no evening or weekend service to Edmonton?

Funding for transit service is limited and the high cost of transit makes expansion a challenge. Commuter service during peak hours into Edmonton was deemed as the most feasible option to start the service. While the City recognizes there is demand for evening or weekend service, the City needs to phase in expansion of the system slowly.

The City is currently engaged with other municipalities in the Capital Region to create an integrated regional transit network to meet the needs of regional transit users. Learn more: Capital Region Growth Plan External.

 

How does the "reverse-commuter" service work? 

Limited service is available to Spruce Grove in the mornings and to Edmonton in the afternoons. For details, see schedule details for Route 560 and Route 562.

 

What is Spruce Grove doing to improve its transit service?

The City is currently engaged in a multi-year transit service review to determine how to best expand this service in the future. On an on-going basis the City and Edmonton Transit Service (ETS) closely monitor route ridership and service levels. Changes to the service are made and additional buses added as resources allow.

In addition, the City is currently engaged with other municipalities in the Capital Region to implement the Intermunicipal Transit Network Plan to better meets the needs of regional transit users. Learn more: Capital Region Growth Plan External.